Terms of Service

Welcome to SPIRAL

Welcome to SPIRAL, an AI-powered story writing platform operated by Spiral Matrix, LLC ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our mobile application, website, and related services (collectively, the "Service"). Please read these Terms carefully before using the Service.

1. Acceptance of Terms

By creating an account, downloading the application, or using the Service in any way, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Service.

2. Eligibility and Age Requirements

You must be at least 16 years of age to use the Service. By using the Service, you represent and warrant that you are at least 16 years old and have the legal capacity to enter into these Terms. If you are under 18 years of age, you represent that you have reviewed these Terms with a parent or legal guardian and that they have consented to your use of the Service. We reserve the right to request proof of age at any time and to terminate accounts if we have reason to believe a user does not meet the age requirement.

3. Account Registration

To access certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4. Content Creation and Ownership

4.1 Assignment of Rights

SPIRAL provides you with tools to create, publish, and share written content, including stories, characters, backgrounds, dialogue, settings, and all associated creative elements ("User Content"). By creating or publishing any User Content on the Service, you assign and transfer to Spiral Matrix, LLC all rights, title, and interest in and to such content, including all intellectual property rights and copyright. Spiral Matrix, LLC shall be deemed the author and exclusive owner of all User Content created using the Service for all purposes under copyright law and other applicable laws.

4.2 Scope of Assignment

This assignment grants Spiral Matrix, LLC the perpetual, irrevocable, and worldwide right to reproduce, distribute, publish, display, modify, adapt, translate, create derivative works from, sell, license, and otherwise use and exploit such User Content in any form, media, or technology, whether now known or developed in the future, for any purpose, commercial or otherwise, without additional compensation to you. You hereby waive any moral rights or other rights of attribution or integrity you may have in such User Content to the fullest extent permitted by law.

4.3 AI-Generated Content

The Service incorporates artificial intelligence features powered by third-party providers, including Google's AI services, to assist with content generation, including text and images. AI-generated content created through the Service is subject to the terms and conditions of our AI providers. You acknowledge and agree that:

(a) AI-generated content may be subject to usage restrictions imposed by our AI providers;
(b) You are responsible for reviewing and editing AI-generated content before publishing or sharing;
(c) AI-generated content may not be unique and similar content may be generated for other users;
(d) We make no representations regarding the intellectual property status of AI-generated content.

For more information about AI-generated content policies, please review Google's Generative AI Use Policy at https://policies.google.com/terms/generative-ai/use-policy.

4.4 Representations and Warranties

You represent and warrant that: (a) you have the right to assign the User Content as described in this Section; (b) your User Content does not infringe upon the intellectual property rights, privacy rights, or any other rights of any third party; and (c) your User Content complies with these Terms and all applicable laws.

5. Content Guidelines and Prohibited Conduct

You agree not to use the Service to create, upload, publish, or share content that:

(a) Is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable;
(b) Depicts, promotes, or facilitates child sexual abuse material (CSAM) or the exploitation of minors in any way;
(c) Promotes violence, terrorism, or hatred against individuals or groups;
(d) Infringes upon any patent, trademark, trade secret, copyright, or other intellectual property rights;
(e) Contains malware, viruses, or any other harmful code;
(f) Impersonates any person or entity or misrepresents your affiliation with any person or entity;
(g) Violates any applicable local, state, national, or international law or regulation.

We reserve the right to remove content that violates these guidelines and to suspend or terminate accounts that repeatedly violate our policies, without prior notice or liability.

6. Content Moderation and Removal

Spiral Matrix, LLC reserves the right, but has no obligation, to monitor, review, edit, or remove any User Content at our sole discretion. We may remove content that we believe violates these Terms, is objectionable, or for any other reason. We also reserve the right to suspend or terminate accounts at our sole discretion. You acknowledge that we have no obligation to maintain or store any User Content and shall have no liability for any deletion or failure to store such content.

7. Account Deletion and Data Retention

7.1 User-Initiated Deletion

You may delete your account at any time through the account settings in the app or by contacting us. Account deletion requires that you have no active subscription; if you have an active subscription, you must cancel it before deleting your account. Upon confirmation, your account and associated personal information will be permanently deleted immediately. This action is irreversible.

7.2 Content Retention for Safety and Legal Compliance

Notwithstanding the above, we may retain certain content and information after account deletion where required for safety, legal compliance, or enforcement purposes. This includes, but is not limited to: (a) content associated with violations of these Terms or our Content Guidelines; (b) content subject to pending or potential legal proceedings, investigations, or disputes; (c) content required to comply with applicable laws, regulations, or legal processes; and (d) records necessary to prevent fraud, enforce our policies, or protect the safety of our users and the public. Such retained content is stored separately from active user data, is not publicly visible, and will be securely maintained for the applicable retention period.

7.3 Moderation-Related Account Termination

If your account is terminated due to violations of these Terms or our Content Guidelines, your content may be archived and retained separately for a period of time necessary to comply with legal obligations, resolve disputes, enforce our agreements, and protect our legal interests. Archived content from terminated accounts is not publicly accessible and is stored separately from active user data. Such content may be retained for up to two years or longer if required by law.

8. Copyright Infringement and DMCA Policy

We respect the intellectual property rights of others and expect our users to do the same. In accordance with the Digital Millennium Copyright Act ("DMCA"), we will respond to valid notices of alleged copyright infringement.

8.1 Filing a DMCA Notice

If you believe that your copyrighted work has been copied and is accessible on the Service in a way that constitutes copyright infringement, please provide our designated Copyright Agent with a written notice containing the following information:

(a) A physical or electronic signature of the copyright owner or a person authorized to act on their behalf;
(b) Identification of the copyrighted work claimed to have been infringed;
(c) Identification of the material that is claimed to be infringing and information reasonably sufficient to locate the material on the Service;
(d) Your contact information, including address, telephone number, and email address;
(e) A statement that you have a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law;
(f) A statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner.

8.2 Copyright Agent

DMCA notices should be sent to our designated Copyright Agent at: spiral.matrix.com@gmail.com or by mail to: Spiral Matrix, LLC, Attn: Copyright Agent, 1073 N Old Woodward Ave, Birmingham, MI 48009.

8.3 Counter-Notification

If you believe that your content was removed or disabled by mistake or misidentification, you may submit a counter-notification to our Copyright Agent containing: (a) your physical or electronic signature; (b) identification of the material that was removed and its location before removal; (c) a statement under penalty of perjury that you have a good faith belief the material was removed by mistake or misidentification; (d) your name, address, telephone number, and a statement consenting to jurisdiction in the federal court for your judicial district.

8.4 Repeat Infringers

We will terminate the accounts of users who are determined to be repeat infringers in appropriate circumstances.

9. Subscription, In-App Purchases, and Billing

The Service offers both free and premium features. Premium features may be accessed through subscription plans or one-time in-app purchases.

9.1 Payment Processing

All payments for subscriptions and in-app purchases are processed through Apple's App Store. By making a purchase, you agree to Apple's terms and conditions for payment processing. We do not directly collect or store your payment information.

9.2 Subscription Terms

Subscription fees are billed in advance on a recurring basis (monthly or annually, depending on your selected plan). Your subscription will automatically renew unless you cancel it at least 24 hours before the end of the current billing period. You can manage and cancel your subscription through your Apple ID account settings.

9.3 Refunds

All purchases are final and non-refundable, except as required by applicable law or as otherwise determined by Apple in accordance with their refund policies. To request a refund, please contact Apple Support directly.

10. Apple App Store Additional Terms

If you access the Service through an application downloaded from the Apple App Store, you acknowledge and agree to the following:

(a) These Terms are between you and Spiral Matrix, LLC only, and not with Apple Inc. ("Apple"). Spiral Matrix, LLC, not Apple, is solely responsible for the Service and its content.
(b) Apple has no obligation to provide any maintenance or support services for the Service.
(c) In the event of any failure of the Service to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the application. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the Service.
(d) Apple is not responsible for addressing any claims by you or any third party relating to the Service, including product liability claims, claims that the Service fails to conform to any legal or regulatory requirement, and claims arising under consumer protection or similar legislation.
(e) In the event of any third-party claim that the Service or your possession and use of the Service infringes that third party's intellectual property rights, Spiral Matrix, LLC, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such claim.
(f) Apple and its subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

11. Service Changes and Availability

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice. We may also impose limits on certain features or restrict access to parts or all of the Service without notice or liability. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

12. Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using the Service, you consent to our collection and use of data as described in our Privacy Policy, which is incorporated into these Terms by reference.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, SPIRAL MATRIX, LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT, INCLUDING AI-GENERATED CONTENT. YOU USE THE SERVICE AT YOUR OWN RISK.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SPIRAL MATRIX, LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE EXCEED THE GREATER OF: (A) THE AMOUNTS YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRIOR TO THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

15. Indemnification

You agree to indemnify, defend, and hold harmless Spiral Matrix, LLC and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any rights of any third party.

16. Dispute Resolution and Arbitration

16.1 Informal Resolution

Before filing any formal dispute, you agree to first contact us at spiral.matrix.com@gmail.com to attempt to resolve the dispute informally. We will attempt to resolve the dispute within 30 days of receiving your notice.

16.2 Binding Arbitration

If we cannot resolve a dispute informally, you and Spiral Matrix, LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules. The arbitration shall be conducted in Michigan, or at another mutually agreed location. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

16.3 Class Action Waiver

YOU AND SPIRAL MATRIX, LLC AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

16.4 Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights pending arbitration.

17. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict of law provisions. Subject to the arbitration provisions above, any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in Michigan, and you consent to the personal jurisdiction of such courts.

18. General Provisions

18.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Spiral Matrix, LLC regarding the Service and supersede all prior agreements and understandings.

18.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

18.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

18.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

18.5 Notices

We may provide notices to you via the email address associated with your account, through the Service, or by other reasonable means. You may contact us at spiral.matrix.com@gmail.com.

19. Changes to These Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by posting the updated Terms on the Service and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

20. Contact Information

If you have any questions about these Terms, please contact us at:

Last updated: January 14, 2026

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